Refund policy
Meowyeah Return and Refund Policy
Last updated: September 22, 2026_
We want you to feel good about your purchase. If something is not right, please contact us before sending any item back. **All returns require prior review and approval.** Packages returned without approval may not be accepted.
Return Window
You may request a return within **30 calendar days of delivery**. To start a request, contact us through our store contact form or Shopify Inbox and include your order number, the item you wish to return, the reason for the request, and clear photos when relevant.
Approval of a return request does not automatically guarantee a refund. Returned items are inspected before a final decision is made.
Return Eligibility
To be eligible for return, an item must be:
- Unworn, unused, and unaltered
- Free from dirt, stains, odors, scratches, damage, or signs of wear
- Returned with its original packaging, tags, accessories, and any included gifts
- In a condition suitable for resale
- Accompanied by proof of purchase
Items that are dirty, damaged, worn, altered, incomplete, or otherwise unsuitable for resale may be refused or may qualify only for a partial refund where permitted by law.
Earrings and Hygiene-Sensitive Jewelry
For hygiene reasons, earrings, ear studs, and other pierced jewelry are not eligible for return or exchange after their protective packaging or hygiene seal has been opened, or after they have been tried on or worn, unless the item arrived defective, damaged, or incorrect.
Unopened hygiene-sensitive items may be considered for return if they otherwise meet all eligibility requirements.
Non-Returnable Items
The following items are not eligible for return unless defective, damaged on arrival, or required by applicable law:
- Earrings or pierced jewelry that has been opened, tried on, or worn
- Personalized, engraved, resized, altered, or custom-made items
- Final-sale items
- Gift cards
- Items showing wear, dirt, stains, odors, scratches, misuse, accidental damage, or missing parts
- Items returned without prior approval
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 3 calendar days of delivery. Include your order number and clear photos of the item, packaging, shipping label, and damage or issue.
Do not discard the item or packaging while the claim is being reviewed. Depending on the circumstances, we may offer a replacement, repair, store credit, partial refund, or refund. The appropriate resolution will be confirmed after review.
Normal variations in the color, grain, luster, shape, or pattern of natural stones, pearls, amber, and wood are not defects. Minor differences from product photos are part of the natural character of these materials.
Return Shipping
Unless the item is confirmed to be defective, damaged on arrival, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.
Use a trackable shipping service and retain the shipping receipt. Meowyeah is not responsible for return packages that are lost, damaged, or sent to the wrong address. Do not send returns until you receive return instructions.
Refunds
After an approved return is received, we will inspect it and notify you of the decision. If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider. Shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable unless required by law.
If a returned item does not meet the eligibility conditions, the refund may be denied or reduced where permitted by law. The customer may be responsible for shipping the item back to them.
Exchanges
We do not guarantee direct exchanges. When an exchange is approved, availability is subject to current inventory. In some cases, the original item may need to be returned and a new order placed.
Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or change the shipping address. We will try to help, but changes and cancellations are not guaranteed after processing begins. Once an order has shipped, it cannot be canceled or rerouted by Meowyeah.
Legal Rights
This policy does not limit any rights available to you under applicable consumer protection laws. If local law provides stronger rights, those rights apply.